FREQUENTLY ASKED QUESTIONS
A quick way to find out the answers to the most common questions we get from our clients
ASK US ANYTHING
You'll find answers to our most commonly asked questions on this page.
If you any reason you cannot find the information you're looking for, you can get a hold of us via:
Our service constantly evolves from client requests, so please don't be shy. We're here to help transform your home and property.
Where do you operate?
We work in South East London, and within a 30 minute drive from our postcode of SE3.
It’s the area we both live in, where we support our local community and where our reputation thrives.
How much do you charge?
For all services that are not tenant placement and property management our rate is £60 plus VAT per hour. Payment is accepted via our handy chip and PIN machine for face to face meetings or via bank transfer for virtual work.
Property management is charged per internal square foot plus VAT and tenant placements are charged at a flat rate plus VAT to find an occupant for any property.
Are your tenant placement and property management services the same as estate agents?
Yes, they are. We utilise the same online portals that estate agents do to find tenants for our clients. Our property management service is available seven days a week and we tailor it to your specification. The only service that we don’t offer is rent collection, but in the unlikely event that funds are not deposited by tenants we are able to intervene on your behalf.
Are you qualified and insured?
Our team is degree educated, qualified by the Residential Landlords Association and has extensive practical hands-on experience. We are also members of the NRLA so we have access to all the up to date industry laws and regulations. Additionally, we are registered with Property Redress Scheme, Client Money Protect, the Information Commissioner's Office and HMRC for anti-money laundering.
Heyworth Gordon also carries a comprehensive Hiscox insurance policy in order to put our client’s minds at ease.
How does the professional organising session work?
After we receive an inquiry, we will be in touch to say hello. We offer this time to talk through the services that you need and how we can best support you. This phone time is a free of charge consultation so we can understand your vision and priorities.
If you would like to go ahead and book a session, we confirm via email and set out an action plan. We work with our clients to fulfil their goals, so ensure that you put aside the time to be present with us. Boundless enthusiasm and smiles always included!
Is there a minimum set of hours to book?
We believe in the service that we offer and have years of experience making “magic” happen in our client’s homes. Most professional organising sessions start at two hours. What can be achieved in that amount of time depends on a variety of factors but we should be able to assess everything in the free initial phone consultation to set expectations.
Interior design projects begin with a one hour meeting within your house to discuss your project, and ideas, in detail. A project plan, based on your schedule and budget, is then created for your to review.
At the end of a session, what happens to all the unwanted things?
After eight years of working in the local community, we have many ethical and sustainable sources for re-homing your redundant belongings. If we can move it without assistance, we will take it away with us on the day and can arrange for bulky items to be collected from your home directly.
Is travel included?
Travel is included if it falls inside a 20 minute driving radius from Blackheath, London, SE3. Please Contact Us for costings that are beyond this distance.
Parking, however, is not included if we need to pay for a space outside of your property. Our clients are responsible for securing parking for face to face meetings, usually easily done through a borough’s phone app.
Do you operate a referral system?
We cherish our clients and appreciate when they recommend us to friends and family. Our business benefits from all word of mouth referrals and in order to say “thank you” we offer discounts.
We keep people informed through our monthly newsletter. If you would like to receive it, to find out more, just Contact Us to let us know and we will add you to the mailing list.
If I need to postpone or change a session, can I?
Of course, we understand how busy life can be! If something comes up just let us know 72 hours before your session so we can rearrange to suit your needs. We will, however, charge the full session amount if you forget the appointment and we show up at your home to meet you.